@inbook {Shepard2001, title = {Communication accommodation theory}, booktitle = {The New Handbook of Language and Social Psychology}, year = {2001}, pages = {33{\textendash}56}, publisher = {Wiley}, organization = {Wiley}, address = {Chichester}, author = {Shepard, Carolin and Howard Giles and Beth Le Poire}, editor = {William P. Robinson and Howard Giles} }